FAQ Generation

Automatically create FAQs from customer conversations

Last updated 5 months ago

Overview

The FAQ Generation feature uses AI to analyze customer conversations and identify the most frequently asked questions. It then automatically generates a knowledge base of FAQs, empowering customers to find answers quickly and reducing the load on your support team.

faq-generation

​Benefits

  • Save Time: Automatically compile common questions into helpful FAQs.

  • Improve Customer Experience: Provide customers with self-service options.

  • Reduce Support Load: Free up your team to focus on more complex issues.

How to Use FAQ Generation​

Enabling FAQ Generation

  1. Log in to Your ChatDash Account and navigate to your Agency Dashboard.

  2. Click on the client and navigate to Client Details → Assigned Agents.

  3. Toggle on Frequently Asked Questions before generating a report.

    toggle-faq-generation

  4. Click Generate to create the report.

    generate-report

​Accessing Generated FAQs

  • The generated FAQs will be included in the agent report, which you can download and share with your clients.

    faq-report

Utilizing FAQs

  • Customer Portal: Publish the FAQs on your website or help center.

  • Agent Training: Use FAQs to train new team members.

  • Continuous Improvement: Regularly update the FAQs based on new data.