Support and Resources
Last updated About 1 year ago
Get Help
Login to your agency dashboard and click on the Question Mark icon on the lower bottom right on any page in your agency dashboard.
Or you can use the Report Issue button on the home page of your agency dashboard.
Resources
Help Center - Use our help center AI or read through the articles to find the information you are looking for
Tutorial Videos - Watch our Youtube videos for more insights
Interactive Demo - Go through our interactive demos for specific walkthroughs
Join our Discord Community - Join our community to meet other agency owners
FAQ
I already paid for the annual Pro plan, but I’d like to switch to the monthly Growth plan instead.
I already paid for the annual Pro plan, but I’d like to switch to the monthly Growth plan instead.
You can change your plan. The amount you already paid will be converted into account credit that will be applied toward future monthly payments.
How can I get my ChatDash invoice?
How can I get my ChatDash invoice?
Go to “Settings” → “Subscriptions”. You will see “Update billing information & view invoices”
What happens to my data when an agent is removed from my account?
What happens to my data when an agent is removed from my account?
All data associated with the agent — including conversations, workflows, and settings — is deleted instantly and automatically upon agent removal. No additional request is required.
If we deploy a Retell AI voice agent via ChatDash, can users initiate a transfer call from the website chat like they can over the phone?
If we deploy a Retell AI voice agent via ChatDash, can users initiate a transfer call from the website chat like they can over the phone?
No. Call transfer isn’t supported in web-based calls, since the user’s phone number isn’t available. This feature only works over the telephone network.
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