AI Analysis
AI features that automate manual tasks and provide valuable insights from your conversations.
- AI Analysis Overview
- Topic Assignment & SubscriptionAutomatically tag conversations with topics and subscribe to notifications
- Summary GenerationAutomatically generate summaries of conversations
- Conversation EvaluationAssess the success or failure of conversations using AI
- FAQ GenerationAutomatically create FAQs from customer conversations
- Misunderstood Query IdentificationDetect when the agent misinterprets customer queries