Overview

The FAQ Generation feature uses AI to analyze customer conversations and identify the most frequently asked questions. It then automatically generates a knowledge base of FAQs, empowering customers to find answers quickly and reducing the load on your support team.

​Benefits

• Save Time: Automatically compile common questions into helpful FAQs.

• Improve Customer Experience: Provide customers with self-service options.

• Reduce Support Load: Free up your team to focus on more complex issues.

How to Use FAQ Generation​

Enabling FAQ Generation

1. Log in to Your ChatDash Account and navigate to your Agency Dashboard.

2. Click on the client and navigate to Client Details → Assigned Agents.

   

3. Toggle on Frequently Asked Questions before generating a report.

   

4. Click Generate to create the report.

   

​Accessing Generated FAQs

• The generated FAQs will be included in the agent report, which you can download and share with your clients.

  

Utilizing FAQs

• Customer Portal: Publish the FAQs on your website or help center.

• Agent Training: Use FAQs to train new team members.

• Continuous Improvement: Regularly update the FAQs based on new data.