Role-based Control, Customization Features, and Enhanced Analytics

We’re thrilled to announce a substantial update to ChatDash, introducing several exciting new features and improvements designed to enhance user experience and functionality.

Role-Based Access Control

• Added role management capabilities for clients, enabling tailored dashboard access.

• Client admin can now manage member roles and send invitations effortlessly.

  

New Feature Enhancements

Custom Tags for Conversations

• Personalized Tag Creation: Clients can now create and assign custom tags in conversations.

  

Conversation Assignment

• Enhanced Accountability: Assign specific members to conversations for better tracking and follow-up.

  

Data Filtering Views

• Custom Filters: Quickly filter conversation views based on user-established criteria.

  

Expanded Analytics for Voice Agents

• Call success, transfer, and pickup rates.

• Sentiment distribution analysis.

• Call activity by weekday and time of day.

• Average call duration.

Additional Features

• Custom Embedded Iframe: Agencies can now incorporate iframes into the conversation sidebar for more customized content display for their Clients.

Availability & Configuration

• Most features require activating settings within the “Client Details” → “Client Access” page.

• Data View, Custom Tags, and basic analytics are included across all plans, with advanced features exclusive to the Ultimate plan.

We hope these updates enhance your ChatDash experience. Your feedback remains invaluable as we continually strive to improve and innovate.